INFORMATION / PAYMENT PROCEDURE
Customers can print their estimate online and make payments on our website, at any Bank Branch or in the Terminals at our respective banks (GTB, Zenith and Access Bank).
GUIDE FOR IMPORT AND EXPORT PAYMENT ONLINE
1
Click “PRINT/PAY BOL or Booking” in E-Services.
2
Complete all Mandatory field and click “Search”
3
Tick the invoice box and click “Estimate” to print out
4
Select “Type of Release” for Import shipment
5
Click preferred mode of payment “PAY WITH GTCOLLECTIONS” or
“PAY WITH QUICKTELLER”
6
Fill in debit or credit card/ bank details
8
Print transaction status details
NOTE
For Export Payment via Quickteller or PayDirect, customer MUST enter the PayDirect Transaction ID on the
invoice as the
16-digit number and complete payment process.
PAYMENT OF EXPORT CHARGES VIA A BANK BRANCH
1
Write to bank insisting on using E-BILL or GT Collection platform
and NOT NIP (normal transfer)
2
Customer to attach a copy of the invoice/estimate or provide the
BL Number and the rating date as per estimate.
3
Customer to receive electronic payment confirmation receipt
from the bank after payment has been processed.
ON-SITE PAYMENT FOR IMPORT SHIPMENT
1
Customer to present all relevant documents to the
PTML Releasing Office after NCS approval for verification
and issuance of Proforma Invoice
2
Customer to proceed to make payment at designated banks
(Access and GTB) at the Terminal
3
Upon payment, Delivery Order (DO) will be issued to the customer
REQUESTING A REFUND
1
Click “Reprint BOL/Request Refund” in E-Services.
2
Complete all Mandatory fields and click “Search”.
4
Complete all mandatory fields and click “Refund”.
NOTE
All refunds would be ONLY through electronic fund transfers to the bank account number mentioned in the
letter of Authorization and Indemnity submitted in ORIGINAL with documents like OBL, telex etc. before obtaining the
Shipping line Delivery order.
The draft of the letter can be downloaded here and MUST be printed on the consignee letter headed paper and duly signed by authorized signatory.
If there is no letter provided at the time of release, refund payment would ONLY be done to Consignee bank
account as
per OBL.